Services, Fees & Rebates

Our Services

Referrals and Rebates

  • You do not need a referral to book an appointment.

    If you have a referral, you may be eligible for a rebate through Medicare or your private health insurance fund.

    Referrals do not need to be addressed specifically to Ark Psychology Co — we are able to accept referrals addressed more generally.

    We can process eligible rebates on your behalf after your session.

  • If you would like to access Medicare rebates, you will need:

    • A valid referral letter from your GP, and

    • A current Mental Health Care Plan (MHCP).

    With a GP referral and MHCP, you are eligible for a $145.25 Medicare rebate per session.
    This leaves a $114.75 out-of-pocket (gap) fee.

    Full payment is required at the time of your appointment. Once payment has been processed and your session is complete, we will submit your Medicare claim on your behalf.

  • If your appointment relates to a workers compensation claim, part of your session fee may be covered.

    Please contact your employer or workers compensation insurer to confirm your eligibility, level of coverage, and any required documentation prior to your appointment.

  • Partial session fees may be covered in the case of a Motor Vehicle Injury (TAC) claim.

Cancellation Policy

If you need to cancel or reschedule your appointment, please provide as much notice as possible.

Late cancellations reduce availability for other clients. For this reason, the following fees apply:

Less than 1 business day’s notice
→ 100% of the session fee

1–2 business days’ notice
→ 50% of the session fee

Cancellation fees are charged to the credit card on file.

What counts as a business day?

Business days are Monday to Friday, 9:00am–5:00pm, excluding public holidays.
Weekends and public holidays are not counted as business days — even if your appointment is scheduled on one of those days.

Important

Cancellation fees are not eligible for Medicare or private health insurance rebates.

This policy is consistent with recommendations from the Australian Psychological Society.

Contact us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!